fb22's Privacy Policy — Your Information Is Safe With Us
Here you will find our full commitment and policies regarding the collection, use, and protection of your personal information on the fb22 platform.
1 Introduction
fb22 is a trusted online gaming platform committed to providing Bangladeshi players with the best experience. The protection of the personal information you provide while using our platform is our highest priority.
This Privacy Policy will tell you — what types of information we collect, how that information is used, when it may be shared with third parties, and what steps we take to protect your information. By using fb22's website or services, you are considered to have agreed to the terms of this policy.
This policy has been recently updated and applies to all fb22 services, websites, and applications. You can contact our support team for any questions.
2 What Information We Collect
fb22 collects two types of information from you — information you provide directly and information collected automatically.
2.1 Personal Information Provided Directly
- Name, date of birth, and gender
- Mobile number and email address
- Identity document information provided at account creation (for identity verification)
- Financial transaction information — records of deposits and withdrawals via bKash, Nagad, and Rocket
- Information provided when contacting customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Time and duration of site visits
- Gaming activity and betting history
- Data collected through cookies and similar tracking technologies
2.3 Information Received From Third Parties
As part of the identity verification process, we may sometimes collect information from verification service providers. This process is completely secure and is used solely to ensure the security of your account.
3 Purpose of Information Use
fb22 uses the information you provide only for specific and legitimate purposes. We never misuse your information.
Account Management and Service Delivery
Information is used to create, verify, and manage your account. This includes login security, transaction processing, and the distribution of bonuses and rewards.
Security and Fraud Prevention
We conduct security analysis to protect your account and financial transactions from fraud and unauthorized access. Ensuring SSL encryption and fair play is our core responsibility.
Improving Customer Support
We use the history of our communications with you to improve the quality of support. This information helps make fb22's 24/7 live chat and email support service more effective.
Meeting Legal Obligations
We store and process information where necessary to comply with applicable laws and regulations. This includes anti-money laundering (AML) and responsible gaming rules.
Service and Experience Improvement
By analyzing your gaming preferences and usage patterns, we improve the games, bonus offers, and overall experience on the fb22 platform.
4 Information Sharing and Disclosure
fb22 does not sell your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances.
4.1 With Service Partners
Information may be shared on a limited and contractual basis with trusted technology partners and game providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) that assist in delivering our services. These partners are bound to follow the same privacy standards as us.
4.2 With Payment Processors
Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment institutions. Transaction information also falls under the privacy policies of those organizations.
4.3 For Legal Requirements
Information may be disclosed to fulfill legal obligations in response to court orders, legal notices, or valid requests from regulatory authorities.
4.4 With Responsible Gaming Organizations
If problematic gambling behavior is identified and in the interest of your protection, we may share relevant information with responsible gaming organizations.
Important: fb22 never sells, rents, or transfers your personal information to commercial advertisers or unrelated third parties.
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the fb22 website. Cookies are small text files stored in your browser that help improve your experience when visiting the site.
5.1 Cookies We Use
- Essential Cookies: Used to maintain login sessions, security verification, and ensure the core functionality of the platform.
- Functionality Cookies: Help remember your language preferences, gaming settings, and other user preferences.
- Analytics Cookies: Used to analyze site usage patterns and improve the quality of service.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some important functions of the fb22 platform to not work properly.
6 Data Security Measures
To keep your information secure at fb22, we have implemented industry-standard technical and organizational measures.
🔐 SSL Encryption
All information transmitted on our platform is protected by SSL (Secure Socket Layer) encryption, which guards data against interception.
🛡️ Secure Servers
Your information is stored on high-security servers with multiple layers of protection in place to prevent unauthorized access.
🔑 Two-Factor Authentication
We offer two-factor authentication (Two-Factor Authentication) to keep your account more secure.
📋 Regular Audits
Our security team conducts regular system checks and audits to identify and address any potential vulnerabilities.
However, it is never possible to make data transmission over the internet completely secure. We make every effort to protect your information, but we cannot guarantee the complete security of data transmission.
7 Data Retention Period
fb22 retains your personal information only for as long as it is necessary or legally required. We consider the following factors when determining the retention period:
- All relevant information is retained while the account is active.
- Financial transaction records are retained for a defined period after account closure in accordance with legal requirements.
- Information necessary for fraud prevention and dispute resolution is kept for a reasonable period.
- If consent is withdrawn from marketing communications, that information is deactivated immediately.
After legal obligations have ended, excess information is securely deleted or anonymized.
8 Your Data Rights
fb22 believes you have full rights over your own information. Your rights are outlined below:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.
Right to Correction
If any information held in your account is incorrect or incomplete, you can request that it be corrected. Most information can be changed directly from account settings.
Right to Deletion
In certain circumstances, you can request deletion of excess information beyond legal obligations. Please note that it may not be possible to delete information that is necessary for an active account.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will act promptly upon receiving such requests.
To exercise any of the above rights, contact our support team via live chat or by emailing [email protected]. We will try to respond as quickly as possible.
9 Privacy of Minors
fb22 provides services only to those aged 21 and above. We do not knowingly collect any information from those under the age of 21.
If it comes to our attention that a minor has opened an account at fb22, that account is closed immediately and all associated information is deleted.
To Parents: If you believe your child has opened an account at fb22, please contact our support team immediately.
10 Changes to This Policy
fb22 may update this privacy policy from time to time. If there are any significant changes to the scope of services or the way information is processed, we will notify you in the following ways:
- By displaying a clear notice on the platform
- By sending a notification to your registered email address
- By noting the date of the latest update at the top of this page
Continued use of fb22 after changes are made will be considered as your consent to the new policy. It is therefore recommended that you review this page regularly.
11 Contact Us
For any questions, concerns, or requests about this privacy policy, the fb22 support team is always here for you.
Instant support in Bengali and English is available 24/7 via live chat on the fb22 platform.
[email protected] — We respond in both Bengali and English.
For more information or account-related support, visit our FAQ page or go directly to the fb22 Login page.